The Future of

Privacy Policy

SC Glow System SRL (“Company”, “us”, “we”, or “our”) operates (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

1. Definitions

SERVICE means the website operated by Company.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

3. Types of Data Collected

3.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

3.2 Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

3.3 Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our Service.

Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

4. Use of Data

The Company uses the collected data for various purposes:

to provide and maintain our Service;

to notify you about changes to our Service;

to provide customer support;

to gather analysis or valuable information so that we can improve our Service;

to monitor the usage of our Service;

to detect, prevent and address technical issues;

to fulfil any other purpose for which you provide it;

to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

in any other way we may describe when you provide the information;

for any other purpose with your consent.

5. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

6. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Disclosure of Data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other cases. We may disclose your information also:

to fulfil the purpose for which you provide it;

to contractors, service providers, and other third parties we use to support our business;

with your consent in any other cases;

if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

8. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

With this in mind, we took extra steps to help securing the information provided to us:

The Service encrypts all the Personal Data before storing it or uploading it as a file.

The Service uses an encrypted network connection to exchange or receive data with The User.

The Service uses an external factor when authenticating The User (either the email, or the mobile phone) with an one-time password (OTP) where the keys are also encrypted.

9. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

As a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

See more at

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at

In certain circumstances, you have the following data protection rights:

the right to access, update or to delete the information we have on you;

the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

the right to object. You have the right to object to our processing of your Personal Data;

the right of restriction. You have the right to request that we restrict the processing of your personal information;

the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide The Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

10. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have limited access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Analytics and Behavioural Re-marketing

We may use third-party Service Providers to monitor and analyse the use of our Service.

11.1 Google Analytics and Tag Manager (Google, LLC)

Google Analytics and Tag Manager are web analytics services offered by Google, LLC to track and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google privacy policy page.

We also encourage you to review the Google policy for safeguarding your data.

11.2 Facebook Business Tools (Facebook, Inc.)

Facebook Business Tools (Ads) is a web service offered by Facebook, Inc. to create, track and report advertising campaigns. Facebook uses the data collected to track and monitor the use of our Service. This data is shared with other Facebook services. Facebook may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Facebook, please visit the Facebook privacy policy page.

You can learn more about interest-based advertising from Facebook by visiting this page.

To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook.

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.

11.3 Pointpin (Brian Flanagan) is a web service for reliable IP geolocation.

For more information please visit the privacy policy.

12. Code and Hosting Services

We may use third-party Service Providers to automate the development process and the hosting of our Service.

12.1 GitHub (Microsoft, Inc.)

GitHub is a development platform to host and review code, manage projects, and build software.

For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit GitHub privacy policy page.

12.2 Heroku (, Inc.)

Heroku is a platform as a service (PaaS) that enables developers to build, run, and operate applications entirely in the cloud.

Heroku is used to host and run The Service, both for running it and data storage. Heroku provides an extended and complete article about their security, privacy and compliance.

12.3 Amazon Web Services (AWS) (Amazon Web Services, Inc.)

Amazon Web Services is a hosting and infrastructure service. Our Service uses:

AWS SES to send text messages (SMS)

AWS S3 to store static assets and encrypted files

AWS CloudFront as a content delivery network (CDN)

Personal Data collected: various types of Data as specified in the privacy policy of the service.

13. Infrastructure monitoring

We use this third-party Services Providers to monitor the use and behaviour of The Service for improving its performance, operation, maintenance and troubleshooting.

13.1 Skylight (Tilde, Inc.)

Skylight is a monitoring service provided by Tilde Inc.

Skylight is collecting various types of data as specified in the privacy policy of the service.

13.2 Sentry (GetSentry, LLC)

Sentry is a monitoring service provided by GetSentry, LLC.

Sentry collects various types of data as specified in the privacy policy of the service.

13.3 Bugsnag (Bugsnag, Inc)

Bugsnag is error monitoring and reporting software. Our Service uses Bugsnag to receive alerts about bugs and errors.

Bugsnag collects various types of data as specified in the privacy policy of the service.

14. Customer Support, User Requests and Message Sending Service

14.1 Intercom (Intercom, Inc.)

Intercom is a customer messaging service.

Intercom collects various types of data as specified in their privacy policy.

15. Courier Delivery Services

15.1 DPD

DPD is a delivery company that delivers packages either world-wide or within a country by couriers.

DPD offers an extended and complete article on privacy policy. Please check their website for more information

16. Payments

We provide paid products and services within Service. We use third-party services for payment processing (e.g. payment processors).

Paylike acts as data controller in regards to your payment instrument information, see their privacy policy for more information about the processing. Please check their website for more information

17. Children Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

18. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

19. Contact Us

If you have any questions about this Privacy Policy, please contact us at

Glow System SRL
Sediu social: Strada Esarfei, nr. 87-91, corp B, parter, sector 3, 031868, Bucuresti, Romania
Sediu secundar: Strada Popa Tatu nr. 20, Bucuresti, Romania

This page was updated on 25th of January 2022.